Viigems LLC Return & Refund Policy

Last Updated: December 5th, 2023

Contact Information:

• General Inquiries: info@Viigems.com
• Website: https://www.Viigems.com

Initiating a Return or Refund:

To initiate a return or refund, please contact us via email at info@Viigems.com. Kindly provide your order number and a detailed explanation of the reason for the return or refund request. Our customer support team will guide you through the process and provide further instructions.

Return Eligibility:

We accept return requests within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Any product that is damaged or shows signs of use may not be eligible for a return.

Refund Process:

Upon receiving your return request, we will assess the eligibility of the item. If the return is approved, a refund will be initiated to your original method of payment. Please note that it may take a few business days for the refund to reflect in your account.

Shipping Costs:

Shipping costs for the return of an item are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will provide instructions on how to proceed with the return at our expense.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue by either sending a replacement or initiating a refund, depending on your preference.

Cancellation of Orders:

Orders can be canceled within 24 hours of purchase. If you wish to cancel an order, please email us at info@Viigems.com with your order number and the reason for cancellation. After 24 hours, orders may have already been processed and shipped, and the standard return policy will apply.

Contact Us:

For any questions or concerns regarding our Return & Refund Policy, please contact us at info@Viigems.com. Our customer support team is here to assist you.

Changes to the Policy:

Viigems LLC reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The most recent version will be posted on our website with the last updated date.

By making a purchase on our website, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

Thank you for choosing Viigems LLC.